Privacy Policy

1. Who We Are

Dubai Avenue Scents (“we”, “us”, “our”) is a luxury fragrance brand based in Lekki, Lagos, Nigeria. We operate the website at dubaiavenuescents.com and accept orders via WhatsApp. Our contact email is hello@dubaiavenuescents.com.

2. Information We Collect

We collect the following personal data when you place an order or contact us:

• Full name
• Email address
• Phone number (for WhatsApp order fulfilment)
• Delivery address (provided via WhatsApp)
• Order details (product, quantity, notes)

We also collect non-personal usage data (page views, browser type) through standard server logs to improve our website.

3. How We Use Your Information

• To process and fulfil your order
• To contact you about your order via email or WhatsApp
• To respond to enquiries you submit via our contact form
• To send fragrance consultation follow-ups (where you have opted in)
• To improve our website and services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Cookies

We use a small number of functional cookies to improve your experience:

• das_exit_suppressed — A 14-day cookie set when you dismiss or interact with our exit intent popup, to prevent it from reappearing unnecessarily.

We do not use advertising or tracking cookies. You can clear cookies at any time through your browser settings.

5. Data Storage & Security

Your data is stored securely in our database (Supabase, hosted on AWS). We use industry-standard encryption for data in transit (HTTPS/TLS). Access to your data is restricted to authorised personnel only.

6. Data Retention

We retain order and contact data for a maximum of 3 years for business and accounting purposes, after which it is deleted. You may request earlier deletion by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for any communications at any time

To exercise these rights, email us at hello@dubaiavenuescents.com.

8. Third-Party Services

We use the following third-party services which may process your data in accordance with their own privacy policies:

• Supabase — Database hosting
• WhatsApp (Meta) — Order communication
• Nodemailer / SMTP — Transactional emails

9. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions, contact us at:

• Email: hello@dubaiavenuescents.com
• WhatsApp: +234 816 129 3206
• Address: Lekki Phase 1, Lagos, Nigeria